Privacy Policy
Why and for whom?
At Nätdoktor Sverige AB , corporate registration number 559504-3042 (”Digidoktor”, ”we”, ”us”, ”our”), we protect your privacy. This means that we respect and protect your right to control and transparency in the processing of your personal data.
This Privacy Policy (”Policy”) describes how we process personal data for which we are the data controller. We explain why we need your information, on what legal basis we process it and what steps we take to protect your information. We also describe how you can exercise your rights as a data subject.
The policy applies to our processing of personal data in connection with your use of our service, communication with us or visit our website www.digidoktor.se (”Functions”).
Definitions
Personal information: Information that can identify a living person, such as name, social security number, address.
Treatment: All operations performed on personal data, such as storage, collection, and deletion.
Data controller: Digidoktor, who determines why and how your data is processed.
Data Processor: A third party that processes personal data on our behalf.
What personal data we collect
We collect and process the following types of personal data:
Identity details: Name, social security number, contact information (telephone number, email, address).
Health data: Information related to your health that you share with us, including symptoms and medical needs.
User details: Information about how you use our service, such as logins and user interactions.
Payment information: When purchasing services or medicines via the platform.
Purpose and legal basis for processing
We process your personal data for the following purposes and on these legal grounds:
Provide services: To create and administer your account, match you with healthcare providers, and facilitate the purchase of medications.
Legal basis: Performance of contract.
Comply with legal requirements: To fulfill our obligations under health and healthcare laws.
Legal basis: Legal obligation.
Development and improvement: To analyze user behavior and improve our services.
Legal basis: Legitimate interest.
Marketing (if applicable): To provide information about offers and news.
Legal basis: Consent.
How we protect your information
We have implemented both technical and organizational security measures to protect your personal information from unauthorized access, loss and misuse. These include:
Encryption of sensitive data.
Strict access control procedures.
Regular training for our staff.
Storage time
We retain your information for as long as necessary to fulfill our contractual and legal obligations. Health data is stored in accordance with requirements in Swedish legislation, such as the Patient Data Act.
Your rights
You have the following rights under GDPR:
Right of access: Request an extract of the personal data we process about you.
Right to rectification: Ask us to correct incorrect information.
Right to erasure: Request that we delete data that is no longer needed.
Right to object: Object to processing based on legitimate interest.
Right to data portability: Request to receive your data in a machine-readable format.
Data transfer
We work with trusted suppliers, including IT services and pharmacies. If we transfer personal data outside the EU/EEA, this is done in accordance with the EU Commission’s standard contractual clauses or equivalent safeguards.
Contact and complaints
If you have questions about how we handle your personal data or want to exercise your rights, please contact us via:
Email: info@digidoktor.se
If you are not satisfied with our handling of your data, you can submit a complaint to the Swedish Data Protection Authority (IMY) via www.imy.se.
Policy changes
We reserve the right to update this policy as necessary. Changes will be posted on our website and communicated in the event of major updates.
Let me know if you’d like any adjustments or more specific sections tailored to your business!
